The Customer is entitled to cancel the contract, with no explanation necessary, within seven (7) working days after the day the goods are received (proved by postal receipt or courier signed copy of delivery). Cancellation must be performed via written instruction (letter or e-mail). Upon receipt of these written instructions, the notice of cancellation is given. Written cancellation must be sent within the time limit to make it valid. Returns should be addressed to:
James & Longbourne
Longbourne House
38 Rydal Gardens
London
TW3 2JH
E-mail: online@James & Longbourne.co.uk
Goods may also be returned to this address in person, once authorised by James & Longbourne.
Revocation consequences
In the case of a cancellation, the Customer is responsible for returning the merchandise safely and in re-sellable condition and James & Longbourne is responsible for refunding the purchase price of the product only. James & Longbourne is not responsible for refunding the original postage costs, due to the Customer’s indecision. In case the customer returns only part of the merchandise or returns the merchandise in a worsened condition the Customer must compensate James & Longbourne. If the customer has already paid the purchase price, James & Longbourne is entitled to deduct depreciation from the reimbursement. Compensation is not to be made, if the deterioration of the product is exclusively attributed to its being tested, for instance, as would have been likely in the shop. In all other respects the Customer can avoid the obligation of value replacement, if he does not use the item like an owner and refrains from using it in any way that impairs its value.
Sale items can only be exchanged.
The customer is responsible for the shipping costs for voluntary returns and cancellations within the 7 day period.
Obligation for payment refunds must be fulfilled within 30 days after sending the cancellation statement. For you the customer the revocation deadline begins with the dispatch of your revocation notice or of the dispatch of the goods For James & Longbourne, the period begins with their receipt. All returns are subject to inspection and approval by James & Longbourne before any repair or replacement is authorized.
The right of revocation does not apply in case of special order items made to individual customer specifications.
End of revocation policy.
Please avoid damage and contamination. Send us the goods as unused as possible with the original packaging and tag. The goods need to be in a re-sellable condition and with all the accessories (e.g. removable laptop case, detachable straps, 3rd leg stabilizers). Please send us the goods safely, and well packed, in order to avoid damage in transit.
Returns must include original invoice / receipt or copy of original invoice / receipt.
As soon as we have received the goods, we will refund the purchase price of the item (total payment minus postage) to your credit or debit card account. In some exceptional cases, a refund on the used credit card account may not be possible for technical reasons. For this purpose, please specify your bank account details when returning.
Tel:020 7617 7860
United Kingdom (+44)
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